Shipping Policy

Welcome to VirtueTale! We are committed to delivering your personalized storybooks as quickly and efficiently as possible. Please read our shipping policy to understand our shipping practices and how they apply to your order.

Processing Time

All orders are processed within 2-3 business days. You will receive a notification once your order has been shipped. Please note that orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary based on your location and selected shipping method:

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days

Delivery delays can occasionally occur.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

VirtueTale is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

VirtueTale is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently ship worldwide. International shipping times may vary based on destination and customs processes.

Returns Policy

Our Returns Policy provides detailed information about options and procedures for returning your order.

If you have any questions about our Shipping Policy, please contact us at support@virtuetale.com.