Privacy Policy
Maintaining the security of your data is a priority at VirtueTale, and we are committed to respecting your privacy rights. Our policies and procedures comply with the EU General Data Protection Regulations (2018).
We pledge to handle your data fairly and legally at all times. VirtueTale is dedicated to being transparent about what data we collect about you and how we use it. This policy applies when you visit our website, enter your personal information to create a personal account, or submit information through a contact form.
All personal data is stored on our server, which is accessible by staff at VirtueTale. Importantly, VirtueTale is not in the business of selling, renting, or trading email lists with other companies and businesses for marketing purposes.
In summary, VirtueTale uses your information to:
- Complete your order, send confirmation and shipping updates, respond to your requests and queries, and send event reminders.
- Better understand your requirements, allowing us to personalize the content you see and improve your experience when you visit the website.
- Evaluate our website’s performance and ensure that it works properly.
- Send you direct marketing communications if you have specifically opted in to receive them.
Disclosures Required by Law
Your personal information will be disclosed where we are obliged by law to do so. We may also disclose your personal information where we are allowed by law to protect or enforce our rights or the rights of others and for the detection and prevention of crimes, such as fraud.
How We Protect and Maintain Your Data
All of the computers used at VirtueTale are fully protected with the latest anti-virus software and are all password protected. We have firewalls in place to prevent unauthorized access to our systems.
The data you provide to us is stored on our server, which is located in a secure server environment. We have systems in place to block detected unauthorized access attempts.
Data Retention Period
If you have subscribed to our free reminder service or created a VirtueTale personal account, your data will be held securely until you delete your profile and all reminder events.
If you have purchased an item via the VirtueTale site using a guest profile, any personal data will be retained for a period of 12 months, after which it will be permanently deleted.
For VirtueTale suppliers, personal and company data will be retained until the service agreement is terminated.
Access to Your Information and Correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at support@virtuetale.com.
If you would like your personal data to no longer be held by VirtueTale, please notify us immediately by sending an email to support@virtuetale.com.
Network and Information Security
We use commercially reasonable efforts to protect your personal information and to use and disclose it only in the manner described above.
Your account information and access to our Service are accessible only through the use of an individual user ID and password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. You are responsible for all uses of our Site and Service by any person using your account user ID and password. Please advise us immediately if you believe your account user ID and password have been misused.
Information We Collect
Information is collected from you when you register with us or when you contribute to or use some of the advanced features on the site. In addition, we may collect your IP address and use cookies unless you configure your web browser not to accept them. If you have not registered your details to use the website, your account information will not be available. You can visit www.allaboutcookies.org for more information.
Who We Disclose It To
We will only pass on any information to third parties for the purpose of processing your order. In certain circumstances, we may need to disclose information about you if you breach this privacy policy or if you breach the Terms and Conditions. In the event that we sell part or all of our business, customer information may be one of the business assets. If this happens, your information will be used in accordance with this policy.
Cookies in Detail
We use a session cookie to remember your login and to retain the products you add to your basket. More details on their use can be found here.
Please note that by blocking any or all cookies, you may not have access to certain features, content, or personalization available on our site.
We use Google Analytics to assess how customers interact with our website so we can improve customer satisfaction and user experience. This is an important feature to help innovate and monitor the performance of our website. More details can be found here.
If you have any queries, please contact us at: support@virtuetale.com.
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